Refund Policy
Effective Date: March 17, 2026
Last Updated: March 17, 2026
Welcome to Rays Chinese Class. By purchasing any digital product from our website, you agree to the terms outlined in this Refund Policy.
1. Nature of Digital Products
All products sold on this website are digital products, including but not limited to:
- PDF learning materials
- Downloadable resources
- Educational content
- Online learning materials
These products are delivered electronically and are considered intangible goods.
2. No Refund Policy
Due to the nature of digital products, all sales are final.
Once a purchase is completed and the product has been:
- Downloaded
- Accessed
- Delivered electronically
we do not offer refunds, exchanges, or cancellations under any circumstances, except as outlined below.
3. Limited Exceptions
Refunds may only be granted under the following conditions:
3.1 Technical Issues
If the purchased product:
- Cannot be downloaded
- Is corrupted or damaged
- Cannot be opened or accessed
3.2 Product Misrepresentation
If the product is materially different from the description provided on the website.
4. Refund Request Conditions
To be eligible for a refund:
- You must contact us within 7 days of purchase
- You must provide proof of purchase (receipt or order confirmation)
- You must clearly describe the issue
We reserve the right to verify the issue before approving any refund.
5. Resolution Process
Before issuing a refund, we may:
- Provide technical support
- Offer a replacement file
- Assist with access issues
Refunds will only be processed if the issue cannot be resolved.
6. Unauthorized Use
Refunds will not be granted in the following cases:
- You changed your mind after purchase
- You no longer need the product
- You purchased by mistake
- You failed to read the product description
- You are unable to use the product due to lack of technical knowledge
7. Chargebacks & Disputes
If a chargeback or dispute is initiated without contacting us first:
- We reserve the right to suspend access to all products
- Your account may be restricted or terminated
We strongly encourage customers to contact us before initiating disputes.
8. Contact Information
If you have any questions or need assistance, please contact us:
Email: raysonlineclass@gmail.com
We aim to respond within 24–48 hours.
退款政策（中文）
生效日期：2026年3月17日
最后更新：2026年3月17日
欢迎您来到 Rays Chinese Class。购买本网站的任何数字产品，即表示您同意本退款政策的所有条款。
1. 数字产品说明
本网站销售的所有产品均为数字产品，包括但不限于：
- PDF 学习资料
- 可下载资源
- 教学内容
- 在线学习材料
这些产品均为电子交付的无形商品。
2. 不退款政策
由于数字产品的特殊性质，一旦完成购买并交付（下载或访问），所有销售均为最终成交。
除以下特殊情况外，我们不提供退款、退换或取消订单。
3. 例外情况
仅在以下情况下可申请退款：
3.1 技术问题
- 文件无法下载
- 文件损坏
- 无法打开或访问
3.2 商品描述不符
产品与网站描述存在重大差异。
4. 退款申请条件
如需申请退款，您必须：
- 在购买后 7天内 联系我们
- 提供购买凭证（订单或收据）
- 清楚描述问题
我们有权对问题进行核实。
5. 处理流程
在退款前，我们可能会：
- 提供技术支持
- 提供替换文件
- 协助解决访问问题
仅在问题无法解决的情况下才会退款。
6. 不可退款情况
以下情况不提供退款：
- 改变主意
- 不再需要产品
- 误购
- 未阅读产品说明
- 因个人技术原因无法使用
7. 拒付与争议
若用户在未联系我们的情况下发起拒付或争议：
- 我们有权暂停其产品访问权限
- 可能限制或终止账户
建议在发起争议前先联系我们。
8. 联系方式
如有任何问题，请联系：
我们将在 24–48小时内回复。
感谢您的理解与支持。